service-itsm-agentic-setup-configure

Build and edit Tableau Next semantic models (SDMs), vizzes, and dashboards via MCP. TRIGGER when: building a semantic model or dashboard from CSV/Excel files; ingesting a flat file/database into DLO/DMO; profiling a dataset (grain, measures, dimensions; large/wide files via `infer_object_schema`); adding a dimension, measure, AI-ready metric, join, or logical view; running a semantic query, interpreting a breakdown, analyzing account/customer engagement, or pulling counts/totals from existing Tableau Next data (even unnamed/read-only); creating/editing a viz (filter, forecast, sort, shelf, mark encoding, reference line), widget, or dashboard layout. Also: Data Cloud SQL transforms; show a dashboard; share/revoke access; reuse prod or promote Personal Org assets; provision users/licenses; data alerts ('alert me when'); list/classify verified questions or score agent SQL. DO NOT TRIGGER for: rewriting prose descriptions, layout-only dashboard review, debugging MCP, or writing app code.

Configure (enable OR disable) call recording and call transcription for Native Voice (Thunderbird Voice) programmatically via the Metadata API, for headless / API-driven support where no human uses the Service Console UI. Either preference can be turned on or off independently. Use this skill when a user asks to turn on/off, enable/disable, or configure Native Voice recording and/or transcription for headless or automated voice calls. TRIGGER when: users mention Thunderbird Voice, Native Voice, ThunderbirdVoiceSettings, enableCallRecording, enableCallTranscription, 'enable recording and transcription', 'turn off call recording', 'disable transcription', 'turn on call recording via API', headless voice recording, or configuring voice-call capture without clicking through Setup. DO NOT TRIGGER when: the user wants to redact or scrub PII from existing recordings, transcribe a supplied audio file, or author a Flow/Apex — those are out of scope for this skill.

Configure the "Set Up Salesforce IT Service" checklist for Microsoft Teams Employee Service (ITSM) — the employee side, covering app enablement, marketplace install guidance, user access assignment, and Digital Experience Site selection. Use this for: 'turn on Salesforce IT Service', 'set up IT Service on Teams', 'assign Teams for Employee permission set', 'give employees access to Teams for Employee Service', 'manage user access for Teams ITSM', 'grant users the permission sets needed for Teams Employee Service', 'select a digital experience site for Teams', 'install Salesforce IT Service app on Teams', or any request to complete the IT Service half of the Teams ITSM Go page checklist (including the Manage User Access step). DO NOT TRIGGER for the base Teams Salesforce Go page toggle or Azure/Entra app setup (service-itsm-teams-configure) or for the IT Desk/fulfiller half of the checklist (service-itsm-teams-itdesk-configure).

Configure the "Set Up Salesforce IT Desk" checklist for Microsoft Teams Employee Service (ITSM) — the fulfiller/agent side, covering app enablement, marketplace install guidance, user access assignment, and Swarming collaboration-tool setup. Use this for: 'turn on Salesforce IT Desk', 'set up IT Desk on Teams', 'assign Teams for IT Desk permission set', 'set Teams as collaboration tool for swarming', 'install Salesforce IT Desk app on Teams', or any request to complete the IT Desk half of the Teams ITSM Go page checklist. DO NOT TRIGGER for the base Teams Salesforce Go page toggle or Azure/Entra app setup (service-itsm-teams-configure) or for the IT Service/employee half of the checklist (service-itsm-teams-itservice-configure).

Configure the embedded Agentforce Employee Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT Service Employee Agent reply in Teams', 'Teams Ask AI Agent not responding', 'agent joins then leaves without replying', 'configure MIAW deployment for Teams employee agent', 'Teams embedded messaging agent setup'. Builds the whole stack headlessly (zero Setup-UI clicks): the Web messaging channel with User Verification ON, the Enhanced Chat User Verification Key Set (JWKS_URL) it requires, the Teams_AgentForce custom-client deployment, the routing flow to the agent, and the Agent Access permission set that lets the portal user reach the agent. DO NOT TRIGGER for enabling the Teams feature Salesforce Go page toggle (service-itsm-teams-configure) or for configuring notification preferences.

Debug and diagnose Microsoft Teams for Employee Service (ITSM) configuration failures — run a pass/fail validation checklist against the org and report exact remediation. Use this for: 'IT Desk login not working in Teams', 'UEL/CCP user can't log in to IT Service', 'Teams feature not showing / not enabled', 'CI Hub / Service Catalog / My Assets tab not loading', 'Teams Agentforce agent not responding', 'Teams swarming not working', 'Teams SSO failing', or any request to troubleshoot a Teams ITSM setup. Routes the problem to the right checklist (login, feature enablement, tab loading, Agentforce, swarming, SSO) and checks the exact CORS, External Client App, feature toggle, PSL, profile, auth-provider, named-credential, and messaging-channel settings each requires. DO NOT TRIGGER for first-time enablement (service-itsm-teams-configure / -itservice-configure / -itdesk-configure) or building the embedded agent from scratch (service-itsm-teams-employee-agent-configure).

End-to-end autopilot orchestrator for setting up Microsoft Teams integration in Salesforce Service Cloud ITSM — runs the whole flow (enable the Teams for Employee Service Go feature, register the Microsoft Entra app, populate Named Credentials, configure the IT Desk and IT Service checklists, turn on Swarming, and optionally embed the Agentforce agent) in one continuous pass, stopping only at the points a human must act. Use when the user asks to set up Microsoft Teams for ITSM end to end, 'set up teams for it service', 'do the whole teams itsm setup', 'configure microsoft teams for employee service', or wants a guided Teams ITSM walkthrough. Delegates each stage to a specialized child skill while driving the sequence itself. DO NOT TRIGGER when the user asks to enable Teams alone, configure just the IT Desk or IT Service checklist alone, or enable Swarming alone — delegate directly to the specific child skill in those cases.

Enable Microsoft Teams for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-itsm-teams-integration gating Teams-based IT Desk and IT Service collaboration. Use this for: 'enable Teams for employee service', 'turn on ITSM Teams integration', 'enable Microsoft Teams for IT Service', 'set up Salesforce IT Desk Teams app', 'enable ITSMTeamsEnabled', 'why can't I enable the Teams org preference', or any request to enable/verify this Salesforce Go feature. DO NOT TRIGGER for configuring the TeamsNotifications notification-channel preference or for enabling the Swarming feature itself (service-itsm-swarming-configure).

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飞书多维表格（Base）操作：建表、字段、记录、视图、统计、公式/lookup、表单、仪表盘、应用模式（BaseApp/AppMode 页面与组件）、Workspace 目录、workflow、角色权限、模板中心（多维表格模板分类/列表/搜索）；遇到 Base/多维表格/bitable、BaseApp/AppMode、/base/ 或 /app/ 链接时使用。BaseApp 不走 lark-apps；文件导入/导出转 lark-drive，认证/授权转 lark-shared。

Use for lark-cli setup/auth tasks: auth login/status/logout, user vs bot identity, business-domain permissions (--domain, including all/docs/drive), missing scopes, revoking authorization, or handling _notice JSON.

飞书知识库：管理知识空间、空间成员和文档节点。创建和查询知识空间、查看和管理空间成员、管理节点层级结构、在知识库中组织文档和快捷方式。当用户需要在知识库中查找或创建文档、浏览知识空间结构、查看或管理空间成员、移动或复制节点时使用。当用户给出 doubao.com 的 /wiki/ URL/token 时，也应直接使用本 skill，不要因为域名不是飞书而回退到 WebFetch；路由依据是 URL 路径模式和 token，而不是域名。不负责：上传文件到知识库节点下（走 lark-drive）、编辑文档/表格/Base 内容（走 lark-doc / lark-sheets / lark-base）。

飞书任务：管理任务、清单和任务智能体。创建待办任务、查看和更新任务状态、拆分子任务、组织任务清单、分配协作成员、上传任务附件、注册或注销任务智能体、更新任务智能体的主页数据、写入智能体任务记录。当用户需要创建待办事项、查看任务列表、跟踪任务进度、管理项目清单或给他人分配任务、为任务上传附件文件、注册注销任务智能体、更新智能体主页数据、写入任务记录时使用。