support-case-helper
Skill from amzn/selling-partner-agentic-toolkit
Install
npx skills add amzn/selling-partner-agentic-toolkit --skill support-case-helper
Runs the open skills CLI and installs the skill for your agent (Claude Code, Codex, Cursor …). Alternatively copy the skill folder into .claude/skills/ or upload it in Claude.ai under Settings → Skills.
As a Claude Code plugin
/plugin marketplace add anthropics/claude-plugins-official
/plugin install amazon-selling-partner@amazon-selling-partner
This skill is part of the plugin “amazon-selling-partner”. In Claude Code the plugin installs it together with the plugin’s other skills, commands and hooks.
What does the support-case-helper skill do?
Description from the SKILL.md in the source repository.
Questions about support-case-helper
What does the support-case-helper skill do?
Guides an Amazon seller (Seller Central) who has a Selling Partner account or selling issue to the right Amazon support path. It gathers a few case details, assembles a clean, PII-free summary, and either (a) uses an Amazon Selling Partner connector tool to contact Seller Support / create a case when such a tool is available and the seller explicitly confirms, or (b) — when no such tool exists — points the seller to the Seller Central Help Center to open the case themselves. Triggers on: "I need to contact Amazon about my account", "How do I open a support case?", "Something's wrong with my account and I need help", "I need additional help with Amazon", "can you open a case", "contact Amazon support", "connect me with Amazon support". Do NOT use for: Vendors (Vendor Central) or any non–Seller Central use case; requests that are not Amazon Seller / Selling Partner support; diagnosing or fixing the underlying problem; or submitting a case without the seller's explicit confirmation.
How do I install support-case-helper?
In a terminal: npx skills add amzn/selling-partner-agentic-toolkit --skill support-case-helper. The skills CLI asks which agents to install it for. In Claude.ai you can upload the skill folder as a ZIP under Settings → Skills.
Which agents can use support-case-helper?
Skills use the open SKILL.md format, which Claude Code, Claude.ai, the Claude API, OpenAI Codex, Cursor, Gemini CLI and other agents support.
Is support-case-helper safe to use?
Our automatic check found no risky patterns (piped shell scripts, hidden characters, secret access, prompt overrides). It is not a full audit – read the SKILL.md and any scripts before installing.
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