customer-360
Skill from intercom/claude-plugin-external
Install
npx skills add intercom/claude-plugin-external --skill customer-360
Runs the open skills CLI and installs the skill for your agent (Claude Code, Codex, Cursor …). Alternatively copy the skill folder into .claude/skills/ or upload it in Claude.ai under Settings → Skills.
As a Claude Code plugin
/plugin marketplace add anthropics/claude-plugins-official
/plugin install intercom@intercom
This skill is part of the plugin “intercom”. In Claude Code the plugin installs it together with the plugin’s other skills, commands and hooks.
What does the customer-360 skill do?
Description from the SKILL.md in the source repository.
Works with Intercom
Questions about customer-360
What does the customer-360 skill do?
Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360", "tell me about this customer", "summarize a customer's history", or provides a customer email or company name and wants a full picture.
How do I install customer-360?
In a terminal: npx skills add intercom/claude-plugin-external --skill customer-360. The skills CLI asks which agents to install it for. In Claude.ai you can upload the skill folder as a ZIP under Settings → Skills.
Which agents can use customer-360?
Skills use the open SKILL.md format, which Claude Code, Claude.ai, the Claude API, OpenAI Codex, Cursor, Gemini CLI and other agents support.
Is customer-360 safe to use?
Our automatic check found no risky patterns (piped shell scripts, hidden characters, secret access, prompt overrides). It is not a full audit – read the SKILL.md and any scripts before installing.
Which tool is customer-360 for?
customer-360 comes from the makers of Intercom and helps your agent work with it.
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