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Zendesk launches new AI capabilities for the Resolution Platform, creating

<p><i>Presented by Zendesk</i></p><hr/><p>Zendesk powers nearly 5 billion resolutions every year for over 100,000 customers around the world, with about 20,000 of i [...]

Inside Zendesk’s dual AI leap: From reliable agents to real-time intellig

<p><i>Presented by Zendesk</i></p><hr/><p>Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, p [...]

Agents think in milliseconds, legacy infrastructure doesn't. LinkedIn,

<p>Legacy infrastructure, not the models themselves, is what&#x27;s actually slowing AI agents down. That was the shared conclusion of three infrastructure leaders —<!-- --> from Lin [...]

Engadget Podcast: iPhone 16e review and Amazon's AI-powered Alexa+

<p>The keyword for the <a data-i13n="cpos:1;pos:1" href="https://www.engadget.com/mobile/smartphones/iphone-16e-review-whats-your-acceptable-compromise-020016288.html"> [...]

Zendesk hires serial enterprise CMO Tifenn Dano Kwan as it bets everything

<img src="https://media.thenextweb.com/2026/05/zendesk-tifenn-dano-kwan-cmo-ai-service.avif" width="868" height="488"><br /><p>Zendesk has appointed Tif [...]

Zendesk acquires Forethought in its biggest deal in two decades

<img src="https://cdn0.tnwcdn.com/wp-content/blogs.dir/1/files/2026/03/Zendesk-acquires-Forethought.png" width="1302" height="732"><br /><p>The 2018 Sta [...]

How to use Apple Invites to plan your next event

<p>Apple's <a data-i13n="elm:context_link;elmt:doNotAffiliate;cpos:1;pos:1" class="no-affiliate-link" href="https://www.engadget.com/apps/apple-invites-is-a-new- [...]

Enterprise MCP adoption is outpacing security controls

<p>AI agents now carry more access and more connections to enterprise systems than any other software in the environment. That makes them a bigger attack surface than anything security teams hav [...]

Microsoft takes Agent 365 out of preview as shadow AI becomes an enterprise

<p><a href="https://microsoft.com/">Microsoft</a> last week took <a href="https://www.microsoft.com/en-us/microsoft-agent-365">Agent 365</a>, its mana [...]