Meta is reportedly training its AI chatbots to send unprompted messages
Everyone’s been hit with a bitingly pass-agg "?" text after waiting just a bit too long to reply. And you might soon get similar (though likely more upbeat) treatment from AI chatbots you’ve previously engaged with on Meta platforms like Instagram or WhatApp. A new report from Business Insider claims that the Mark Zuckerberg-owned company is trialling a proactive feature in customizable chatbots created using its no-code AI Studio software, that will enable them to send unprompted follow-up messages based on previous conversations.
Known internally to data labeling firm Alignerr as "Project Omni", the training project will "provide value for users and ultimately help to improve re-engagement and user retention," according to guidelines in the documents BI claims to have seen. Meta advertises AI studio as a platform where "anyone can create an AI character based on their interests" and encourages creators to view the bots as an AI extension of themselves. You can customize a chatbot’s appearance, choose the content it’s trained on and decide which Meta-owned application you want it to appear in, all without "any technical expertise."
According to the BI report, Alignerr’s Project Omni guidelines use the example of a film-focused AI bot it calls "The Maestro of Movie Magic" that might send a user message such as: "I hope you're having a harmonious day! I wanted to check in and see if you've discovered any new favorite soundtracks or composers recently. Or perhaps you'd like some recommendations for your next movie night? Let me know, and I'll be happy to help!"
As BI notes, there is a business incentive for Meta to keep people engaged with its chatbots. Prolonged engagement is vital for increasing revenue, and this year Meta expects to bring in $2 billion to $3 billion from its generative AI products alone. By 2035, the company estimates that figure could be as high as $1.4 trillion. Those kinds of forecasts will only be possible if its AI tools are being used consistently, so a friendly reminder from a chatbot every now and then feels like an obvious move.
The proactive messages are currently still just a test feature. And while it definitely feels like remembering conversations and initiating new ones without invitation is approaching a user consent gray area, a Meta spokesperson told BI that the AI will only send a follow-up message if a user has first initiated the conversation, and it won’t send another message if the first one is ignored. Responses must also be consistent with the AI’s personality and the nature of the previous conversation, maintaining a positive tone while staying away from controversial or sensitive topics unless the user themself has mentioned them.
Last month, Meta started warning its users not to share intimate details in Meta AI’s public feed after it emerged that a large number of users appeared to be doing so unwittingly.This article originally appeared on Engadget at https://www.engadget.com/big-tech/meta-is-reportedly-training-its-ai-chatbots-to-send-unprompted-messages-143229039.html?src=rss
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