Verizon outage: Voice and data services down for many customers
Verizon’s network appears to be having technical issues that are impacting calls and wireless data. Verizon customers on X have reported seeing “SOS” rather than the traditional network bars on their smartphones, and even the network provider’s own status page is struggling to load during the outage.Based on the experience of Verizon users on Engadget’s staff, the services that are impacted appear to be calls and wireless data. Text messages continue to be delivered normally. On DownDetector, reports of a Verizon outage started growing around 12PM ET and now number in the hundreds of thousands.We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.— Verizon News (@VerizonNews) January 14, 2026
In a post on the cell provider’s news account on X, Verizon acknowledged the issues with its network. “We are aware of an issue impacting wireless voice and data services for some customers,” Verizon wrote. “Our engineers are engaged and are working to identify and solve the issue quickly. We understand how important reliable connectivity is and apologize for the inconvenience.”Based on DownDetector’s map of outage reports, issues with Verizon’s network appear to be concentrated in major cities in the eastern United States. Engadget has contacted Verizon for more information about the network issues. We’ll update this article if we hear back.Verizon’s last major outage was in September 2024, when the company’s network dealt with connectivity issues that lasted for several hours. That outage similarly impacted users ability to make calls. This is a developing story. Our team will make frequent updates as more news occurs…This article originally appeared on Engadget at https://www.engadget.com/big-tech/verizon-outage-voice-and-data-services-down-for-many-customers-183048956.html?src=rss