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Salesforce's CRM benchmark finds AI agents struggle in real-world business scenarios
Salesforce's CRM benchmark finds AI agents struggle in real-world business scenarios

Salesforce's new CRMArena-Pro benchmark reveals major challenges for AI agents in business contexts. Even top models like Gemini 2.5 Pro manage just a 58 percent success rate on single turns. When the dialog gets longer, performance drops to 35 percent.
The article Salesforce&#039;s CRM benchmark finds AI agents struggle in real-world business scenarios appeared first on THE DECODER.

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venturebeat
Salesforce launches AI 'trust layer' to tackle enterprise deployment failur

<p><a href="https://www.salesforce.com/"><u>Salesforce Inc.</u></a> is expanding its artificial intelligence platform with new data management and governance ca [...]

Match Score: 211.25

venturebeat
Hopper's AI agent can book flights and cancel trips without human help

<p><a href="https://hts.hopper.com/"><u>Hopper Technology Solutions</u></a> launched a breakthrough artificial intelligence system Wednesday that can autonomous [...]

Match Score: 76.72

venturebeat
Slack is giving AI unprecedented access to your workplace conversations

<p><a href="https://slack.com/"><u>Slack</u></a> is fundamentally reshaping how artificial intelligence agents access and use enterprise data, launching new pla [...]

Match Score: 63.19

Workday says hackers used social engineering to access personal data during a breach
Workday says hackers used social engineering to access personal data during

<p>Human resources technology company Workday has confirmed that a data breach has affected its third-party CRM platform. In a <a data-i13n="cpos:1;pos:1" href="https://blog.wo [...]

Match Score: 55.57

venturebeat
IBM claims 45% productivity gains with Project Bob, its multi-model IDE tha

<p>For many enterprises, there continue to be barriers to fully adopting and benefiting from agentic AI.</p><p><a href="https://www.ibm.com/"><u>IBM</u>&l [...]

Match Score: 50.87

Salesforce goes all in on AI agents and announces Agentforce 2dx
Salesforce goes all in on AI agents and announces Agentforce 2dx

<p><img width="1024" height="576" src="https://the-decoder.com/wp-content/uploads/2025/03/Salesforce-Redefines-Enterprise-Operations-with-Agentforce_-Agentic-AI-Integ [...]

Match Score: 47.64

93% of IT leaders see value in AI agents but struggle to deliver, Salesforce finds
93% of IT leaders see value in AI agents but struggle to deliver, Salesforc

AI agents are set to transform enterprise. But when will they really come to the fore? Salesforce and Mulesoft says this will be the year. [...]

Match Score: 45.08

Salesforce CEO celebrates AI automation
Salesforce CEO celebrates AI automation

<p><img width="2740" height="1542" src="https://the-decoder.com/wp-content/uploads/2024/12/Salesforce-Benioff-Agentforce-2-title.png" class="attachment-full [...]

Match Score: 44.37

venturebeat
OpenAI unveils AgentKit that lets developers drag and drop to build AI agen

<p><a href="https://openai.com/">OpenAI</a> launched an agent builder that the company hopes will eliminate fragmented tools and make it easier for enterprises to utilize O [...]

Match Score: 40.84