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Salesforce's CRM benchmark finds AI agents struggle in real-world business scenarios
Salesforce's CRM benchmark finds AI agents struggle in real-world business scenarios

Salesforce's new CRMArena-Pro benchmark reveals major challenges for AI agents in business contexts. Even top models like Gemini 2.5 Pro manage just a 58 percent success rate on single turns. When the dialog gets longer, performance drops to 35 percent.
The article Salesforce&#039;s CRM benchmark finds AI agents struggle in real-world business scenarios appeared first on THE DECODER.

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Salesforce goes all in on AI agents and announces Agentforce 2dx
Salesforce goes all in on AI agents and announces Agentforce 2dx

<p><img width="1024" height="576" src="https://the-decoder.com/wp-content/uploads/2025/03/Salesforce-Redefines-Enterprise-Operations-with-Agentforce_-Agentic-AI-Integ [...]

Match Score: 57.25

93% of IT leaders see value in AI agents but struggle to deliver, Salesforce finds
93% of IT leaders see value in AI agents but struggle to deliver, Salesforc

AI agents are set to transform enterprise. But when will they really come to the fore? Salesforce and Mulesoft says this will be the year. [...]

Match Score: 54.02

Salesforce is acquiring Informatica for $8 billion
Salesforce is acquiring Informatica for $8 billion

<img class="type:primaryImage" src="https://i.kinja-img.com/image/upload/c_fit,q_80,w_636/14c7cc02777703b2fdc30925fc232489.jpg"/><p>Salesforce <a class="sc-1out [...]

Match Score: 46.33

The best portable SSDs for 2025
The best portable SSDs for 2025

<p>Whether you want to back up the data on your PC, transfer videos from your Mac or offload a few games from your PlayStation 5, a portable SSD is a quick and easy way to expand your storage. T [...]

Match Score: 45.89

Study finds AI search engines struggle with news attribution
Study finds AI search engines struggle with news attribution

<p><img width="1456" height="816" src="https://the-decoder.com/wp-content/uploads/2024/06/perplexity_newspaper_illustration.png" class="attachment-full size [...]

Match Score: 45.33

How to buy the Nintendo Switch 2: Current stock availability for consoles and accessories
How to buy the Nintendo Switch 2: Current stock availability for consoles a

<p>You can finally buy the <a data-i13n="cpos:1;pos:1" href="https://www.engadget.com/gaming/nintendo/">Nintendo Switch 2</a> in the US — or rather, try to buy. [...]

Match Score: 45.20

Microsoft finds API agents are faster but GUI agents more flexible
Microsoft finds API agents are faster but GUI agents more flexible

<p><img width="1536" height="1024" src="https://the-decoder.com/wp-content/uploads/2025/05/api_agent_vs_gui_agent-2.png" class="attachment-full size-full wp [...]

Match Score: 44.38

The best microSD cards in 2025
The best microSD cards in 2025

<p>Most microSD cards are fast enough for boosting storage space and making simple file transfers, but some provide a little more value than others. If you’ve got a device that still accepts m [...]

Match Score: 44.30

How to buy the Nintendo Switch 2: Latest stock availability for consoles and games
How to buy the Nintendo Switch 2: Latest stock availability for consoles an

<p>The <a data-i13n="cpos:1;pos:1" href="https://www.engadget.com/gaming/nintendo/">Nintendo Switch 2</a> is finally a thing you can buy in the US. The <a data [...]

Match Score: 44.07