customer-360
Skill from intercom/claude-plugin-external
Install
npx skills add intercom/claude-plugin-external --skill customer-360
Runs the open skills CLI and installs the skill for your agent (Claude Code, Codex, Cursor …). Alternatively copy the skill folder into .claude/skills/ or upload it in Claude.ai under Settings → Skills.
As a Claude Code plugin
/plugin marketplace add anthropics/claude-plugins-official
/plugin install intercom@intercom
This skill is part of the plugin “intercom”. In Claude Code the plugin installs it together with the plugin’s other skills, commands and hooks.
What does the customer-360 skill do?
Description from the SKILL.md in the source repository.
Works with Intercom
Questions about customer-360
What does the customer-360 skill do?
Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360", "tell me about this customer", "summarize a customer's history", or provides a customer email or company name and wants a full picture.
How do I install customer-360?
In a terminal: npx skills add intercom/claude-plugin-external --skill customer-360. The skills CLI asks which agents to install it for. In Claude.ai you can upload the skill folder as a ZIP under Settings → Skills.
Which agents can use customer-360?
Skills use the open SKILL.md format, which Claude Code, Claude.ai, the Claude API, OpenAI Codex, Cursor, Gemini CLI and other agents support.
Is customer-360 safe to use?
Our automatic check found no risky patterns (piped shell scripts, hidden characters, secret access, prompt overrides). It is not a full audit – read the SKILL.md and any scripts before installing.
Which tool is customer-360 for?
customer-360 comes from the makers of Intercom and helps your agent work with it.
More skills from intercom/claude-plugin-external
Install and authenticate the Intercom CLI (`@intercom/cli`) — a command-line tool for managing Intercom workspaces, designed for both human operators and AI agents. Use when the user asks to "install the Intercom CLI", "set up the intercom command", "install @intercom/cli", or wants shell access to their Intercom workspace.
Install the Intercom Messenger on a website or web application with secure JWT-based identity verification. Generates backend and frontend code for React, Next.js, Vue.js, Angular, Ember, and plain JavaScript. Supports Node.js, Python (Flask/Django), PHP, and Ruby backends. Use when the user asks to "install Intercom", "add the Intercom Messenger", "set up Intercom chat widget", "add customer chat to my website", or "integrate Intercom".
Analyze Intercom conversations to identify support patterns, investigate customer issues, and look up contacts and companies. Use when the user asks to "analyze conversations", "find support patterns", "search Intercom", "look up a customer", "investigate a customer issue", "check contact info", or asks questions about their Intercom data.
Related skills in Data & Databases
About 450 ready-made HyperFrames blocks and components installed as editable source - transitions, overlays, titles, kinetic type, captions, charts, map overlays, 3D, camera moves. Use it before hand-building any named visual (CRT scanlines, glitch, film grain, a chart); also for hyperframes add and catalog.
Postgres best practices maintained by Supabase, for Postgres running anywhere. Load this skill BEFORE writing or changing anything that lives in a Postgres database: creating or altering tables and columns (including choosing column types), schema design, migrations and declarative schema files, RLS policies and the tests that verify them, indexes, triggers, database functions, queues and scheduled jobs (pg_cron, pgmq), vector/semantic search (pgvector), and restoring dumps (pg_restore) or importing data. Also load it when diagnosing slow queries, high CPU, timeouts, EXPLAIN plans, connection exhaustion, locking, bloat, or rows visible to the wrong user or tenant. This is not just a performance guide — schema, migration, security, and SQL authoring tasks need these rules too, even for a one-column change or a single query.
Deprecated compatibility name for prisma-orm-setup. Use only when a user or existing integration explicitly invokes prisma-database-setup; otherwise select prisma-orm-setup.
Deprecated compatibility name for prisma-postgres-setup. Use only when a user or existing integration explicitly invokes prisma-postgres; otherwise select prisma-postgres-setup.
Obtain or reuse a Prisma Postgres database and connect an application. Use when the user needs a database and has none configured ("I need a database", "add a Postgres database", "set up a database for this app"), runs or mentions `create-db` or `npx create-db`, or asks to set up or connect Prisma Postgres, including in v0 and the Vercel Marketplace. Hands Prisma ORM configuration to prisma-orm-setup; reuses an existing connection first and honors an explicit provider, driver, alternative ORM, or database-only choice.
Required reference for Prisma ORM 7 SQL driver adapter work. Use when implementing or modifying adapters, adding database drivers, or touching SqlDriverAdapter, Transaction, savepoint, result mapping, or DriverAdapterError behavior. Covers current transaction lifecycle, optional savepoint hooks, original database-error preservation, and verification.
Use when doing ANY task involving Supabase. Triggers: Supabase products (Database, Auth, Edge Functions, Realtime, Storage, Vectors, Cron, Queues); client libraries and SSR integrations (supabase-js, @supabase/ssr) in Next.js, React, SvelteKit, Astro, Remix; auth issues (login, logout, sessions, JWT, cookies, getSession, getUser, getClaims, RLS); Supabase CLI or MCP server; schema changes, migrations, declarative schemas, security audits, Postgres extensions (pg_graphql, pg_cron, pg_vector); debugging and troubleshooting errors or unexpected behavior on Supabase projects (HTTP errors, Postgres errors, RLS surprises, permission denied, schema cache issues, timeouts, Edge Function crashes, Realtime drops, Storage failures) and reading or querying logs (Logs Explorer, ClickHouse).
Guides and best practices for working with Lakebase Postgres on Neon: connections, pooled vs direct, schema migrations, branching (including schema-only, reset-from-parent, and branch-per-PR workflows), autoscaling, scale-to-zero, instant restore, read replicas, IP allow lists, logical replication, egress optimization, and Lakebase Search. Use when the work is an existing DATABASE_URL, SQL, schema, inspect, or search. New backends, Auth, files, Functions, and LLM calls go to the parent `neon` skill. Live queries, reactive UIs, and realtime data go to `neon-realtime`. Also use for "@neondatabase/serverless", "@neon/neon-js", "neon inspect db", "neon postgres computes", "Neon branch", "schema-only branch", "reset branch", "branch per PR", high database bills, network transfer or egress, SELECT * optimization, query overfetching, "semantic search", "vector search", "full-text search", "BM25", or "hybrid search".