AI tools for “agent”

Twilio Agent Connect (TAC) is a Python and TypeScript SDK that integrates third-party LLM agentic applications with Twilio's communication technologies. TAC provides middleware for identity resolution, memory/context…

Guide for developing monday.com platform API tools in the agent-toolkit package. Use when creating, modifying, or debugging tools in packages/agent-toolkit/src/core/tools/platform-api-tools/, working with GraphQL…

Planning skill for augmenting human agents with real-time AI intelligence. Qualifies the developer's use case across coaching, compliance, QA, and routing to recommend the right Conversation Intelligence + Conversation…

Planning skill for AI-powered conversational agents. Qualifies the developer's use case across outcome sophistication, entry point, and customer profile to recommend the right Twilio Conversations architecture and…

…by re-reading. Also the entry point for attaching an Agentforce agent to Email-to-Case: configures the E2C base, then delegates agent creation and channel wiring. TRIGGER on set up/configure Email-to-Case, enable…

Grant a user the runtime permissions an activated ITSM agent's actions need so the actions do not fail on permission errors. After a Fulfiller or Employee agent is activated, this skill detects which platform feature…

…up, configure, ground, or go live with a Salesforce Help Agent (an Agentforce Service Agent in Service Cloud) via a guided four-checkpoint flow. Use whenever a user says any of: set up / create / build / add a help…

Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent, the IT Service Employee agent, specialized employee agents, and human escalation.…

Enable the Agentforce for IT Service Salesforce Go feature toggles (Agentforce Studio, Einstein Generative AI, the parent umbrella, and the Fulfiller/Employee agent templates) using the Salesforce CLI (sf). Turns ON org…

Create and activate an IT Service Employee agent as a Next-Gen Authoring (NGA) native agent from an ITSM Employee agent template's Agent Script, via the Salesforce CLI (sf): read the template, check idempotency, create…

Validate the Agentforce for IT Service prerequisites for a Fulfiller or Employee agent, using the Salesforce CLI (sf). The READ-ONLY prerequisite check: it reads the Salesforce Go feature toggles behind the Agentforce…

Create and activate the IT Service Fulfiller agent as a Next-Gen Authoring (NGA) native agent from the shipped ITSM Fulfiller template's Agent Script, using the Salesforce CLI (sf): read the template, check idempotency,…

…ITSM Intelligence invocable actions so a Fulfiller NGA agent can activate. Reads which of the three Core Fulfiller persona permsets (IncidentFulfiller, ProblemFulfillerPermSet, ChangeRequestFulfillerPermSet) are…

Create reusable agent users for Omni-Channel setup and routing validation. TRIGGER when users ask to create Omni agents, provision Omni test users, seed sandbox users for routing, create Omni-Channel routing agents, or…

Use to configure or verify org-wide AgentWork visibility for supervisors after explicit confirmation. Triggers: let supervisors read AgentWork, configure AgentWork sharing, verify AgentWork OWD, make AgentWork visible…

Use to bind agent users into a Salesforce Queue via GroupMember Data API POSTs, with SOQL-based idempotency (safe re-run — only inserts missing bindings). Binds either the generated demo agents…

…to test how a different LLM model would handle existing Agentforce agent conversations. Trigger when users mention agentforce, offline,…

Onboard a customer org and evaluate or improve Agentforce HyperClassifier routing descriptions against labeled utterances. TRIGGER for classifier evaluation, expected-versus-actual routing reports, repeated regressions,…

Orchestrator skill for enabling CMDB (Configuration Management Database) end-to-end in Service Cloud ITSM against a production or sandbox org. Use when the user asks to set up CMDB, enable Configuration Management…

Enable the CMDB (Configuration Management Database) feature in Service Cloud ITSM against a production or sandbox org: verify the CMDB org SKU, provision the CMDB tenant, and enable the…