Skills for “ticket”
12 skills match · 199 ms · understood as category: Customer Support
…Projects board, trunk-based on main. Every change gets a ticket. An orchestrator session picks up to MAX_AGENTS (default 3) Ready tickets, hands each to a Sonnet subagent in its own worktree off main, then validates,…
…a complete, auto-classified, ready-to-paste Shippo support ticket for a single shipment or label. Use when a support agent or customer needs to escalate a shipping issue (lost/delayed package, unused-label refund,…
Shorten an existing ticket that is too long or too technical, moving the engineering detail into a Technical notes comment so nothing is lost. Use when the user gives a ticket key or link and asks to trim, condense,…
Draft and file short tickets (bug, task, story, spike, epic) that a business analyst or product owner can read in under a minute, with the engineering detail moved to a first comment. Use when the user wants to create,…
Turn a batch of tickets created or updated in a time window into one short, paste-ready message, one line per ticket, flagging the ones that need a decision. Use when the user asks what they filed today or this week,…
…a pull request. Accepts either a replay URL directly or a ticket reference (e.g. Jira key or URL, GitHub issue URL, etc.) and will pull the replay link from the ticket. Use whenever someone hands off a user-reported…
Link a Confluence page and the Jira tickets it is about, both ways, without duplicates - each ticket shown on the page as a Jira smart link, and a "mentioned in" web link on each ticket pointing back to the page. Use…
…"sounds like AI", is too long, or is too stiff. For a ticket, use `ticket-write` to write one and `ticket-trim` to shorten…
…or the current conversation into a set of tracer-bullet tickets, each declaring its blocking edges, published to the configured tracker (edges as text in one file per ticket locally, or native blocking links on a…
…(3) Find similar past issues, (4) Create a new bug ticket with proper context, or (5) Add information to an existing ticket. Searches Jira for similar issues, identifies duplicates, checks fix history, and…
…"customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers…
…value framing, naming) on services/courses/coaching/high-ticket B2B, see…