Skills for “customer service”
104 skills match · 398 ms · understood as category: Customer Support by meaning
When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey…
Build a comprehensive customer profile from Intercom data, including conversation history, account context, and interaction timeline. Use when the user asks to "look up a customer", "customer profile", "customer 360",…
Move Customer.io automations into PostHog as draft workflows. Read each automation with the Customer.io MCP or CLI, preview the import with workflows-import-customerio (dry_run), then import and walk the user through…
Add the RevenueCat Customer Center (self service subscription management UI) to an app. Use when the user asks to add a customer center, build a self service subscriptions screen, let users manage subscriptions in app,…
Build custom functionality that merchants can install at defined points on the Order index, Order status, and Profile pages in customer accounts. Customer Account UI Extensions also supports scaffolding new customer…
Write and validate GraphQL operations for developers integrating Shopify's Customer Account API. Generates code for Customer Account API integrations.
Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right…
Signals scout for PostHog Customer analytics (Accounts). Watches per-account engagement for churn-risk shapes — engagement cliffs, dormancy, champion departure — and the expansion inverse.
Produce the final PlanetScale best-practices report after running the inventory and relevant review skills.
Signals scout for per-account product-mix shifts. Watches each staked account's usage and forecasted MRR per product for one product dropping or spiking against its own baseline while the account total holds.
Single entry point for the Unified Catalog Service Process lifecycle in Salesforce — find and deploy Service Process templates, create a Service Process from scratch, activate one, or organize it under a catalog…
Configure the "Set Up Self Service for Employees on Slack" / "Slack for Employee Service" checklist for Employee Service (ITSM) on Slack — the employee side, covering the Slack for Employee Service org preference,…
Configure the "Set Up Salesforce IT Service" checklist for Microsoft Teams Employee Service (ITSM) — the employee side, covering app enablement, marketplace install guidance, user access assignment, and Digital…
Enable the Agentforce for IT Service Salesforce Go feature toggles (Agentforce Studio, Einstein Generative AI, the parent umbrella, and the Fulfiller/Employee agent templates) using the Salesforce CLI (sf). Turns ON org…
Enable Microsoft Teams for Employee Service (ITSM) in Salesforce — the Salesforce Go feature service-cloud-itsm-teams-integration gating Teams-based IT Desk and IT Service collaboration. Use this for: 'enable Teams for…
…for setting up Microsoft Teams integration in Salesforce Service Cloud ITSM — runs the whole flow (enable the Teams for Employee Service Go feature, register the Microsoft Entra app, populate Named Credentials,…
Use to enable Command Center for Service V2 and configure its supported supervisor controls through the OmniChannel Settings Metadata API while preserving unrelated settings. Requires explicit apply consent, refuses…
…or go live with a Salesforce Help Agent (an Agentforce Service Agent in Service Cloud) via a guided four-checkpoint flow. Use whenever a user says any of: set up / create / build / add a help agent, service agent,…
…still needs Help Agent setup (use agentforce-generate or service-helpagent-coordinate), when setting up Email-to-Case with an agent end-to-end (use service-email-to-case-configure), when creating the MessagingChannel…
Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent, the IT Service Employee agent, specialized employee agents, and human escalation.…