AI tools for “customer service”
273 results (tools & skills) · 533 ms · understood as category: Customer Support by meaning
Top-level interactive coordinator for Employee Service (ITSM) channel setup. Presents menu of channel setup options (Portal, Teams, Slack) and delegates to the corresponding skill. Use this for: 'setup ITSM channels',…
Implement or troubleshoot Cloudflare Email Sending and Email Routing integrations and their delivery configuration.
…and Agentic AI Assistant workflows for Amazon OpenSearch Service and Serverless across six capabilities — migration (Solr/ES/self-managed into AOS/AOSS, schema/query translation, sizing, cutover); provisioning…
**INTERNAL USE ONLY — invoked by `service-de-headless-channel-configure`.** Insert an Enhanced messaging `MessagingChannel` (plus child `MessagingChannelUsage` as a free side-effect) of any type — WhatsApp, LINE, Apple…
…a routing type (Omni-Channel Queue, Omni-Flow, Agentforce Service Agent, Digital Worker, or direct User), locates or provisions the target, then PATCHes `SessionHandlerId` (plus `FallbackQueueId` where required). Use…
…Omni-Channel Flow, Omni-Channel Queue, User, or Agentforce Service Agent routing. Generates MessagingChannel metadata, deploys it to the target org, and activates the channel with User Verification, pre-chat forms,…
…them (license first when license-gated). It also creates a custom "Agent Access" permission set granting the activated agents you choose and assigns it to the user — all via the Salesforce CLI. Use to grant a user…
…so svc_itsm_intelligence__* actions surface; hands off to service-itsm-agentic-setup-agentforce-studio-validate if none are provisioned. Use when the Fulfiller agent-configure skill reports missing actions on…
…reused, and only missing bindings are created. Works on Service Cloud orgs without requiring Field Service. Triggers: set up skills-based routing agents, assign Omni skills to agents, make agents skill-routable,…
Fully automated migration of Field Service Mobile flows (processType='FieldServiceMobile') to DataCaptureFlow. Retrieves flow XML from the org, runs a transformer script to restructure the execution graph and convert…
Derive a Field Service mobile app color scheme from a brand source (URL, hex codes, brand-guide paste, or color description), validate WCAG AA contrast in both light and dark mode, and apply the 14-field scheme to the…
…the four policy-level settings for a Salesforce Field Service scheduling policy — name, optimization mode (In-Day vs Global), commit mode, and description — and delegates to work rule design when complete. Use…
Set up Voice to Form on Field Service Mobile end-to-end against a Salesforce org, covering both variants: Voice to Record Edit (voice-fills any record-edit screen) and Voice to Form Data Capture (voice-fills Discovery…
…Help Agent setup. Requires an existing, active Agentforce Service Agent on the org. DO NOT TRIGGER when the user only wants to embed a chat widget on an existing site (use…
…CMDB (Configuration Management Database) end-to-end in Service Cloud ITSM against a production or sandbox org. Use when the user asks to set up CMDB, enable Configuration Management Database, configure the ITSM…
Orchestrator for Incident Management setup in Service Cloud ITSM: presents the features with live org status, and configures each — Incident preferences, Incident persona PSG assignment, Priority Matrix, SLA &…
…disable, toggle, view, or turn on/off Incident Management (Service ITSM) at the org level. DO NOT TRIGGER for Default Field Validations for Incidents, Auto Closure of Child Incidents, Email-to-Incident sub-toggles,…
…Agent so it replies inside the Microsoft Teams ITSM custom client ('Salesforce Employee Assist' / 'Ask AI Agent'). Use this for: 'set up employee agent in Teams', 'embed Agentforce agent in Teams', 'make the IT…
Debug and support PostHog Experiments (A/B tests) for a customer looking at their own results. Use whenever an experiment support ticket is pasted or a customer asks a results question, most commonly "why aren't my…
…new/expansion/contraction/churn, ARPU, LTV, and per-customer/per-account revenue — on either PostHog data-warehouse views (HogQL) or an external dbt project. Use when the user wants to model, define, or compute…