AI tools for “customer service”
276 results (tools & skills) · 419 ms · understood as category: Customer Support by meaning
Use to analyze whether an org should use Command Center for Service V2 or classic Omni Supervisor and recommend the next action without making changes. Triggers: detect Command Center V2 versus classic, check supervisor…
…an Omni voice queue. Do not use to add users to the queue (service-omni-queue-members-assign) or for sObjects outside…
…ContactCenterSupervisor permission set, or deploy queues, service channels, or presence…
…its own permission-set license and assigns cleanly on Service-Cloud-enabled orgs; a user whose license lacks the entitlement surfaces FIELD_INTEGRITY_EXCEPTION so the operator can fix the profile/license.…
…the missing types). Requires an OmniSupervisorConfig from service-omni-supervisor-config-deploy. Triggers: give the supervisor the standard action buttons and tabs, add Wallboard/Agents/Queues tabs to Omni Supervisor,…
…Do not use to create the Skill or bind agents to it (service-omni-skills-based-routing-configure), to create agent users, or to configure…
…Flow from a JSON spec and deploy it to a connected Field Service org via the Tooling Flow sObject (JSON Metadata, no XML). Use when given a data-capture spec JSON and asked to build or deploy a…
…Data Capture Flows (processType DataCaptureFlow) — Field Service mobile / offline forms. Use when authoring flow-meta.xml with runtime_service_fieldservice:dc* components, Repeater loops (.AllItems), master-detail…
Use this skill when users want to set up and manage Service Cloud Voice (Native CCaaS / Thunderbird) Emergency Calling (E911). Trigger when users mention e911.
…access to CMDB (Configuration Management Database) data in Service Cloud ITSM against a production or sandbox org by assigning the license-backed CMDB permission sets (Configuration Item Reader, Owner, Type Reader,…
Deploy (install) the CMDB Foundation base content bundle in Service Cloud ITSM against a production or sandbox org, after the CMDB feature is enabled. Use when the user asks to install the CMDB bundle, deploy CMDB…
End-to-end Incident SLA setup for Service Cloud ITSM — the policy's Business Hours (reuse a named schedule, or create one from described hours or a time zone), MilestoneTypes, an Incident-scoped SLA Policy (SlaProcess),…
…or enabling Incident Management itself (use the service-itsm-incident-mgmt-configure…
…for headless / API-driven support where no human uses the Service Console UI. Either preference can be turned on or off independently. Use this skill when a user asks to turn on/off, enable/disable, or configure…
Service performance monitoring with RED metrics (Rate, Errors, Duration) and runtime-specific telemetry for Java, .NET, Node.js, Python, PHP, and Go. Use when analyzing service health, SLA compliance, or runtime issues.…
Configures Render private services—internal-only apps that accept traffic exclusively from other Render services over the private network. Use when the user needs an internal API, microservice, gRPC server, sidecar, or…